Shipping & Return Policy

Welcome to Master's Of London, we very much appreciate your custom with us! All our items are exchangeable as long as they are in their original condition that the item(s) were sent to you, upon their return.

If, within 7 days of receipt, you are unhappy with your order, we will honour our return policy by granting you a refund on the product.

It is up to the customer to ship the product back to us.

All discounted items in our sale section sold are final sale and are not subject to a refund, they can be exchanged for another item or for store credit only.

Return Policy

In the event that you are not satisfied with your purchase, you may return your order for a full refund within 7 days of receipt*.

Please note that sale items are eligible for an exchange or store credit only.

Return procedure?

The easiest and most recommended way to return your item(s) is to  ask for a return authorization number. Email us at: The e-mail should include the following information:

- Full Name
- Order Number
- Reason of Return

Once we have received your email, we will reply within 48 hours with the return instructions, which are very easy to follow.

Or you can call our store Monday to Saturday from 10 am to 5 pm CST at 1-204 489-1663 and request  your return authorization number over the phone.

It will be the  customers responsibility to cover any related expenses of the return shipping costs. All returns must have a valid tracking number. We are not responsible for lost or damaged returned merchandise.

What is the exchange procedure?

In order to exchange a product, it is the same procedure as the return authorization number, but instead of getting a refund, we will send you the desired product. If there is a price difference, we will then make the  adjustments accordingly. The best way to exchange is to send us a quick email at or give us a call us at 1-204-489-1663.

When and how do I get my refund?

The refund will be issued as soon as the product is returned to our location. We will issue a full credit (total amount) to the original payment method. A conformation e-mail will be sent to you as soon the refund is made. All items must have not been worn and have all their original tags on the garment. There is no restocking fees.

Shipping Rates

Domestic Canada

 Shipping Option Condition Estimated Delivery Time Price
Standard $100 and up 3 to 9 business days FREE
Express 0kg - 2kg 1 to 2 business days $21.90
Standard 0kg - 2kg 3 to 9 business days $14.90
Standard 2kg - 30kg 3 to 9 business days $21.90

USA Cross Border

Shipping Option  Condition Estimated Delivery Time Price
Standard $100 and up 4 to 8 business days FREE
Express 0kg - 1.5kg 2 to 3 business days $34.90
Standard 0kg - 0.5kg 4 to 8 business days $7.90
Standard 0.5 kg - 1.5 kg 4 to 8 business days $19.90
Standard 1.5kg - 30kg 4 to 8 business days $29.90


International Global

- Cost calculated at checkout

- Standard shipping speed